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	6/6/2020	6/14/2020	See left column	Always updated

I was going through old files the other day, including the folder where I keep everything for this website. I was going through the file list and found a file named 080714_neverUsed.htm. Naturally, I was curious. The blog would have followed the July 5, 2008 blog, which was the next to last blog in my "AccuraCY" series. Sure enough, I started it by listing it as the conclusion of the series. The first few paragraphs were even the same as the actual entry (which took four months to put up). Then, it took a very different route. Here is the blog that was posted in 2008. It's the same as the unused blog until I talk about joining the Orthodox Church. In the unused blog, I talk about something different, which is more relevant to the direction my blog has taken since 2018. Screw that. I'm going to talk about why I just quit my job. When I was promoted to night manager, my task was to turn the night crew around. I didn't think it would be a problem. Figure out where the problems are, make adjustments, and things get better. Then, another problem came up. The amount of labor we could have dropped sharply. The result is that the turnaround I was seeing suddenly vanished. The schedule was cut. There was no trace of the improvements that had been made, especially with the problems that still existed. My stress level went through the roof with customers and employees alike screaming at me, all because of something beyond my control. One night, I finally showed my frustration in the store. I calmed down with the customers, but they still got my blood boiling because of something that could have been avoided simply by having more people on the clock. After I talked with my boss, I realized it wasn't going to change and spent my last day at work. What did my boss' boss miss, here? Loss of customers and revenue. Revenue is critical to the success of any business. This is because revenue is needed to pay expenses. If you can't pay your expenses, you're in trouble. By chasing away customers, that revenue is lost. Workplace stress. The demand to do more with fewer people has been getting worse with each passing year. This is the leading cause of workplace stress. Failure to listen to the complaints of subordinates. If you don't listen to what your people are saying and adjust accordingly, problems will happen and probably get worse. This is the key problem with the organization I just left. My now former boss agreed with me on many things, but his boss didn't. The result is that we got stuck without enough people to do the job. What finally set me off what when I told a customer we were backed up and he responded in a very unkind manner, the language of which I will not use here. We simply had to do this every night despite everyone knowing we needed more people. So, the problem was not at the store level, but above it. In my year and a half at this job, this is the one thing I should have realized because I've run into it so often. Yet, I didn't until it was too late. And it's all because middle and upper management were not listening to those below them. That ends what was supposed to be a two month series that became two years because so much was going on in my life. I'm going to go over my past blogs and see if there's anything I said I'd talk about and do it next time. And there it is. The blog that never was, the blog that was replaced. All because it was a full decade too early. There are things I didn't bring up. One is that my boss' boss, the Area Manager, made money entirely from a percentage of profits. And our store was the only one in the district turning a profit. Plus, despite having authority over all of the area north of Houston, he lived at an apartment complex next to our store, meaning he was on our butts all the freaking time. My belief is that labor should be a variable fixed cost, meaning that the cost should be as close to fixed as possible. This will solve all two of the three problems I listed; the last one listed is a problem that will take unionization to solve. I hope people seriously take this into consideration. And that's it, until next time . . .

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